Privacy Policy

Introduction

Trustnoria, S.A. de C.V. (hereinafter "Trustnoria", "we" or "the company"), located at Av. Paseo de la Reforma 505, Col. Cuauhtémoc, Mexico City, C.P. 06500, is responsible for collecting your personal data, its use, and protection, in accordance with the Federal Law on Protection of Personal Data Held by Private Parties.

Personal Data We Collect

To carry out the purposes described in this privacy notice, we will use the following personal data:

• Identification data: full name, date of birth, CURP, RFC
• Contact data: address, phone number, email
• Financial data: income information, employment status, credit history (when applicable)
• Demographic data: age, gender, marital status, occupation

Purposes of Data Processing

Primary purposes:

• Provide the requested financial advisory services
• Evaluate your eligibility for government support programs
• Follow up on your inquiries and requests
• Contact you to inform you about the status of your procedures

Secondary purposes:

• Send you promotional information and new services
• Conduct internal studies on consumption habits
• Invite you to participate in satisfaction surveys

ARCO Rights

You have the right to know what personal data we have about you, what we use it for, and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate, or incomplete (Rectification); to have it deleted from our records or databases when you consider that it is not being used in accordance with the principles, duties, and obligations provided for in the regulations (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition).

Contact for Exercising ARCO Rights

To exercise any of the ARCO rights, you must submit a request addressed to our Personal Data Protection Department through the email: privacidad@trustnoria.com or at our offices located at Av. Paseo de la Reforma 505, Col. Cuauhtémoc, Mexico City, C.P. 06500.

Security Measures

Trustnoria has implemented administrative, technical, and physical security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing. These measures include: data encryption, restricted access to information, staff training, and periodic security audits.

Changes to Privacy Notice

We reserve the right to make modifications or updates to this privacy notice at any time. These modifications will be available through our website www.trustnoria.com.